Blaigent is an agentic AI platform that deploys one unified AI agent across every channel your customers use — handling real support tasks end-to-end, in any language, around the clock.
Why we built this
Businesses of all sizes lose hours every day to repetitive, predictable support tasks — the same refund questions, the same order lookups, the same booking reschedules. We built Blaigent to handle that work autonomously, so your team can focus on the cases that actually need human judgment.
How it works
Every customer message flows through a structured decision pipeline. Each step is deliberate, auditable, and constrained by your business rules.
The agent identifies the customer's language from their first message — and tracks it per turn, even if they switch mid-conversation. No manual language selection needed.
A fast classification model categorises the customer's request — refund, booking, order tracking, subscription change, FAQ — so the right tools are loaded for the next step.
The agent retrieves the customer's order, appointment, or account data from your connected systems — giving it the full context needed to take action.
Before executing, the agent validates the action against your rules — refund windows, cancellation policies, booking lead times. No action fires without policy clearance.
Approved actions are executed — a refund is issued, an appointment is rescheduled, a subscription is paused. Real work, done autonomously, with full audit trail.
The agent drafts a clear, on-brand reply in the customer's language — confirming what was done, what happens next, and offering further help if needed.
Capabilities
Blaigent agents don't just answer questions — they take action. Every capability below is executed autonomously, validated against your policy, and logged for review.
Processes refund requests automatically — full or partial — within your configured limits, with optional human approval for large amounts.
Looks up live order status, estimated delivery, and shipping details — and surfaces the right answer instantly without a human in the loop.
Creates, reschedules, and cancels appointments — with calendar integration, availability checking, and automatic confirmation messages.
Handles cancel, pause, upgrade, and downgrade requests — applying your retention logic before completing or escalating.
Issues store credits as a resolution path — an alternative to refunds when appropriate under your policy configuration.
Answers questions about your products, pricing, hours, policies, and procedures — drawing from your knowledge base, not hallucination.
Identifies and qualifies inbound leads — collects contact details, understands needs, and routes to your CRM or sales team.
When a situation genuinely needs a person, the agent escalates gracefully — with full conversation context so nothing has to be repeated.
Channels
Deploy once — the same AI agent brain works across all your channels simultaneously. Conversations carry full context across channels so customers never have to repeat themselves.
Multilingual
Language detection is built into the agent's core pipeline, not bolted on. The agent detects the customer's language per message, responds natively, and handles mixed-language conversations without configuration. No additional setup, no per-language plan pricing.
Primary language. Full capability support across all channels and action types.
Native-quality responses with full support for Polish grammar and customer phrasing.
Full coverage for Ukrainian-speaking customers across all supported channels.
Complete Russian language support with accurate response generation.
Handles German customer messages with natural, fluent responses and correct formal/informal tone.
Full Vietnamese support including tonal nuance and culturally appropriate phrasing.
Principles
Every Blaigent agent operates under a structured constitution that defines its priority stack. When decisions conflict, the agent follows this order — always. This means your customers can trust the agent's choices, and you can audit every one.
Technology
We're not wrapping a generic chatbot. Blaigent is built on a purpose-designed agentic stack — fast, auditable, and architected to handle real-world support at scale.
What drives us
No vague AI claims. No roadmap theatre. Every capability on this page is live in production today.
We describe exactly what the agent can and cannot do. Every feature listed is tested and verifiable — not aspirational.
The agent's job is to resolve issues, not ask clarifying questions in circles. We optimise for resolution rate, not conversation length.
Every agent decision is captured in an After-Action Review. You can see exactly why the agent did what it did — always.
Language support, multi-timezone availability, and multi-currency pricing are core — not add-ons for bigger plans.
We believe AI should handle the repetitive, and humans should handle the complex. Smooth handoff between the two is a first-class feature.
The agent's constitution, policy guardrails, and human-approval controls exist so you can give the agent real authority with confidence.
Try Blaigent free — no credit card required. Your agent is live in minutes, across every channel, in any language.